Privacy Policy

Last Updated: 12th of June 2026

At Dionysia Wine House & Restaurant, we value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our restaurant, use our website, or make a reservation through our third-party booking partners.

1. Information We Collect

We collect information necessary to provide you with our hospitality services. This includes:

• Contact Details: Your name, email address, and phone number when you make a booking, join our loyalty program, or subscribe to our newsletter.
• Reservation Details: Date and time of your visit, party size, and specific dietary requirements or seating preferences.
• Payment Information: Credit card details processed securely via our payment gateways for booking deposits, event tickets, or cancellations (we do not store full card numbers).
• Technical Data: Your IP address, browser type, and cookies used to improve your experience on our website.

2. How We Collect Your Information

We collect personal information directly from you, as well as through trusted digital partners:

• Directly from you: When you fill out forms, speak with our staff, or sign up for marketing.
• Third-Party Booking Services: When you reserve a table through platforms like Now Book It, they securely share your booking details with us so we can fulfil your reservation.

3. How We Use Your Information

We use your data to run our venue smoothly and legally:

• Managing Bookings: To secure, confirm, and manage your restaurant reservations and events.
• Customer Service: To accommodate dietary needs and respond to your enquiries.
• Marketing Communications: To send you updates about wine tastings, special menus, or events (only if you have opted in). You can opt out at any time.
• Safety & Security: To comply with local health, safety, and liquor licensing regulations.

4. Disclosure of Your Information

We do not sell your personal information. We only share your data with:

• Service Providers: Trusted platforms that help us operate, including reservation management software (e.g., Now Book It), email marketing tools, and secure payment processors.
• Legal Authorities: If required by law, regulation, or a government request.

5. Data Security and Retention

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Your information is stored securely in digital systems and is only kept for as long as necessary to fulfil business operations or meet legal obligations.

6. Your Rights and Access

You have the right to request access to the personal information we hold about you, or to ask that we correct or delete it. To make a request, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

• Dionysia Wine House & Restaurant
• Email: dine@dionysiawinehouse.com.au
• Phone: +61 403 408 384
• Address: 81 Mann St, Gosford, New South Wales, 2250