Terms & Conditions

Last Updated: 12th of June 2026

Please read these Terms & Conditions carefully before visiting, making a reservation, or using the website of Dionysia Wine House & Restaurant (“Dionysia”, “we”, “us”, or “our”). By accessing our website or making a booking, you agree to be bound by these terms.

1. Reservations

When you make a reservation through our website, by phone, or via a third-party booking platform (such as Now Book It), you agree to the following:

• Reservations are held for 15 minutes past the booked time. After this, your table may be released.
• Please notify us as early as possible if your party size changes or if you need to cancel.
• We reserve the right to refuse a reservation or entry at our discretion, in accordance with applicable laws.
• For groups of 10 or more, please visit our Functions page, as separate terms and a deposit may apply.

2. Cancellations & No-Shows

We understand that plans change. We ask that you:

• Cancel or modify your reservation at least 24 hours in advance wherever possible.
• Notify us of any cancellation by phone or email using the contact details below.
• Repeated no-shows may result in a requirement for a deposit on future bookings.

For events or private functions where a deposit has been paid, separate cancellation terms will be communicated at the time of booking.

3. Payments & Deposits

• All prices are in Australian Dollars (AUD) and include GST where applicable.
• We accept major credit and debit cards. A surcharge may apply to certain card types.
• Deposits required for private events or large group bookings are non-refundable unless cancellation occurs within the agreed window specified at time of booking.
• We do not store full card details. Payment processing is handled by our secure third-party payment providers.

4. Dietary Requirements & Allergens

We take dietary requirements seriously and will make every reasonable effort to accommodate your needs. However:

• Our kitchen handles a wide range of ingredients including common allergens (gluten, dairy, nuts, shellfish, eggs, and others). We cannot guarantee a completely allergen-free environment.
• Please advise us of any dietary requirements or allergies at the time of booking and again when ordering.
• Dionysia accepts no liability for allergic reactions arising from undisclosed dietary requirements or cross-contamination risks inherent to a commercial kitchen.

5. Responsible Service of Alcohol

Dionysia Wine House & Restaurant operates under a liquor licence in New South Wales and is committed to the Responsible Service of Alcohol (RSA).

• We reserve the right to refuse service of alcohol to any guest who appears intoxicated or is unable to provide valid proof of age.
• It is an offence under NSW law to supply alcohol to a person under 18. Valid government-issued photo ID may be requested.
• Patrons who become disruptive or intoxicated may be asked to leave the premises.

6. Website Use

By accessing our website at dionysiawinehouse.com.au you agree that:

• The content on this website is provided for general information purposes only. While we strive to keep information accurate and up to date, menus, pricing, and availability are subject to change without notice.
• You will not use this website for any unlawful purpose or in any way that could damage, disable, or impair its operation.
• We are not liable for any loss or damage arising from your reliance on information found on this website.

7. Intellectual Property

All content on this website — including text, photography, menus, logos, and design — is the property of Dionysia Wine House & Restaurant or its content suppliers and is protected by Australian copyright law. You may not reproduce, distribute, or use any content from this site without our prior written consent.

8. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions. By using our website or making a reservation, you consent to the practices described therein.

9. Limitation of Liability

To the maximum extent permitted by Australian law, Dionysia Wine House & Restaurant is not liable for any indirect, incidental, or consequential loss arising from your use of our website, your visit to our venue, or your reliance on any information provided by us. Nothing in these terms excludes any guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. The current version will always be available on this page, with the date of last update noted at the top. Continued use of our website or services following any changes constitutes your acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Dionysia Wine House & Restaurant
• Email: dine@dionysiawinehouse.com.au
• Phone: +61 403 408 384
• Address: 81 Mann St, Gosford, New South Wales, 2250